PRIVACY STATEMENT GLOBAL NETWORK GROUP

PRIVACY STATEMENT GLOBAL NETWORK GROUP

VERSION: MAY 2018

General

We are aware of the trust you place in us. We see it as our responsibility to protect your Privacy. Using this Privacy Statement, we will let you know what information we collect when you use our website or services, why we collect it and how we can improve your client- & user experience.

This Privacy Statement applies to the services of Global Network Group. You should be aware that Global Network Group is not responsible for the Privacy practices of other sites and resources.

To the Privacy Statement, Global Network Group respects the Privacy of all users of its site and services. Global Network Group ensures that the personal information you provide is treated confidentially.

ADR Register, EMCI Register, ICR Coach Register, IHR Register, Modjadji Register and WKKGZ Register are subsidiaries of Global Network Group.

ICC Council is our supervisory board and committee of experts.

Consent

From the moment of application for registration and certification, the (candidate) certificate holder automatically accepts our general conditions and this Privacy Statement.

When visiting this website, you, as visitor, automatically accepts and agree to our general conditions and this Privacy Statement.

Using our services

When you sign up for any of our services, we ask you to provide personal and company related information. This data is used to perform the service(s). The data is stored on secure servers of Global Network Group or those of any third party. We will not combine this data with other data we have.

Information types and files

Global Network Group collects data related to the registration and certification of persons, companies, organizations, products and services.

Global Network Group distinguishes two information types and files, which are:
(1) data intended for the publication of the public profile(s) of the (candidate) certificate holder (profile file) and
(2) data intended for the qualification as certificate holder and maintaining the granted registration and certification (certification file).

Global Network Group holds these information types/files on separate servers.

Profile file

Global Network Group holds an individual profile file of each certificate holder.

This file contains:
(1) Name and location details of the company or the location where the business activities are actually executed;
(2) Phone, fax and website data;
(3) Contact form, connected to the personal or company email address of the certificate holder;
(4) Links to other profiles and information, such as: social media, platforms, comparison websites, marketing and sales channels;
(5) Logo’s, photo’s, information related to the person and the company;
(6) Other information related to the certification.

Certificate holders can manage their own profile files, except certificate details.

If the certificate holder holds a valid certificate, the profile file is public.

The profile file is public if the certificate holder’s status is put on hold, suspended or revoked. However, the public status is limited to the maximum of five consecutive years, counted from the moment of putting on hold, suspension or revoking.

If the certificate holder or Global Network Group ends the certification, or the certification is put on hold, suspended or revoked, Global Network Group keeps the profile file for an undefined period, unless the certificate holder files a request for deletion.

Certification file

Global Network Group holds an individual certification file of each certificate holder.

This file contains:
(1) All correspondence, documents and information related to the qualification for the certification and maintaining the certification;
(2)  All correspondence, documents and information related to (disciplinary) complaint and dispute handling, as far as related to the registration and certification;
(3) Other correspondence, documents and information related to the registration and certification.

A certification file is not public.

A certification file is confidential. Authorized authorities and supervisors are allowed to perform audits.

A certification file is kept for an undefined period, even after ending the certification, whatever the reason for the ending is.

After ending the certification, the certificate holder can request to delete his/her certification file. Global Network Group is allowed to deny this request, if objections exist, or if authorized authorities or national laws/regulations urge/force thereto. If Global Network Group denies the request, it is bound to motivate the rejection. In any case, if the request is granted, the certificate holder is bound to waive the liability/responsibility of Global Network Group in this regard.

Communication

When you communicate with us, regardless of the communication method, we may retain those communications. Sometimes we will ask for your personal information that is relevant to the particular situation. This makes it possible to process your request and respond to your requests. The data is stored on secure servers with Global Network Group or those of any third party. We will not combine this data with other data we have.

Cookies

We collect data for research in order to understand our customers better understand this so that we can tailor our services. This website uses "cookies" (little text file placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of Global Network Group or those of any third party. We use this information to evaluate your use of the website, compiling reports on website activity and to offer relating to website activity and internet other services.

Usage

We do not collect or use information for usages other than those described in this Privacy Statement unless we have obtained your consent.

Internal usage

Global Network Group and ICC Council use information for internal purposes. All employees are required to respect the confidentiality of your information and data.

Audit and research related usage

Authorized authorities, supervisors, Global Network Group, ICC Council, or other organizations authorized by the herefore mentioned organizations, are allowed to use data and information for audit and research purposes. Scientific research is included in this regard.

Usage by agencies and ambassadors

Accredited/appointed agencies and ambassadors are allowed to use information.

Sales to third parties

Global Network Group will not sell information and data to third parties, unless specific consent is given by the affected certificate holders.

Usage by third parties

The information will not be used by third parties, unless specific consent is given by the affected certificate holders.

Changes

This Privacy Statement is tailored to the use and capabilities of this site and our services. Any adjustments and / or changes to this site or our services, may lead to changes in this Privacy Statement. It is therefore advisable to consult our disclaimer, general conditions and this Privacy Statement during every visit or when using our services. By visiting our website or when using our services, it is assumed you followed this instruction and noticed. This is legally binding. We reserve all rights.

Choices for personal information

We offer all clients (certificate holders) the opportunity to view, change, or delete any personal information that is currently provided to us.

Edit / unsubscribe newsletter service

At the bottom of every mailing you will find an (un)subscribe button or instruction.

Edit / unsubscribe communication

If you want to modify your information or want to get yourself out of our files, please contact us. See contact information below.

Turn off cookies

Most browsers are initially set to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some features and services on our and other websites may not function or properly be disabled in your browser when cookies are not accepted or allowed. We reserve all rights.

Final clauses

This Privacy Statement shall be governed by Dutch law only.

Integral exceptance only: if one or more clauses of the Privacy Statement do not qualify, all other clauses remain valid/qualified.

Should a dispute occur because this Privacy Statement does not or does not adequately cover a situation, Global Network Group is authorized to alter this Privacy Statement and to take all necessary action.

If the Global Network Group does not settle the dispute, the dispute will be subject to mediation. If mediation is not successful, the dispute will be brought before a Dutch court.

In cases where more than one language is in use, Dutch will be the language of choice.

Questions and feedback

We regularly check whether we meet this Privacy Statement.

If you have any questions about this Privacy Statement, contact us.

You can contact us by using the contact form on this website, call us at +31 (0)88 0038 780 or send a letter to Global Network Group, for the attention of the Privacy Officer, P.O. Box 5530, NL 6802 EM Arnhem, The Netherlands.